Patients of City Clinic – Sofia will be able to benefit from the best practices implemented in one of the leading U.S. hospitals – since they will enjoy significantly improved quality of nursing care.
The Chief Nurse, three Senior Nurses and the Head of the Quality and Safety Department of City Clinic spent a week at Massachusetts General Hospital (USA) in order to exchange experience and get to know the organization and management of activities in the medical institution and in particular – the health care management – in accordance to the requirements of the JCI standards.
Their visit was a part of the co-operation initiatives between the City Clinic and Massachusetts General Hospital. It was planned under a preliminary schedule and focused mainly to the training process and the professionals’ activities in health cares in the Cardiology, Cardiac Surgery Departments, the Cardiac ICU, the Catheterization Laboratory as well as the Cancer Department of the leading American hospital.
Nurses were thoroughly introduced to the definition of the patient’s pain assessment, fall risk assessment, the procedure for reporting medical error, policy of managing nosocomial infections, as well as the appropriate follow-up actions. These are activities performed at a very high and professional level and they will be implemented at City Clinic right away.
City Clinic Sofia plans to adopt and implement good practices such as: developing a survey identifying the patients’ [and their families’] satisfaction with the provided health care, establishing a training center for patients and their families within the hospital building, development of an effective model of patient-oriented care, etc.
Massachusetts General Hospital is the third oldest hospital in the United States and the second largest Harvard Medical School hospital in New England. It has got 1,057 beds and serves more than 47,000 patients per year, the number of nurses is 4,000, and the surgical staff performs more than 34,000 surgeries annually. It was named hospital № 1 in the U.S. for 2012, and this has been a great acknowledgment of the level and quality of medical care in the prestigious hospital.
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